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RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@ftbl.ae to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA
number, place the item securely in its original packaging, and mail your return to the
following address:

FTBL L.L.C- FZ
Attn: Returns
RMA #
Business center 1, M floor, the meydan hotel
Nad Al Sheba, Dubai
United Arab Emirates

Return shipping charges will be paid or reimbursed by us

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note:

  • If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, loss of package, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.
  • If Seal Found Broken you can claim Refund or Exchange.
  • Pack the item/s securely in the package.
  • Within 14 days of receiving the product with no heavy signs of usage, customers can return it for a replacement or refund. Newly purchased and damaged products shall be returned at our expense.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@ftbl.ae